REAL-WORLD INSIGHTS

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Published: Apr 28 , 2016
Author: Stephen White

I am sitting by the hospital bedside of an elderly relative who fell last week and broke her hip. It is Tuesday, the first day of this week’s junior doctor’s strike. The ward is functioning normally as far as I can see; there is a normal complement of doctors on duty, but unusually there are also groups of more senior consultants who appear to be hunting in packs of 3 or 4, perhaps for safety. There was no picket line when I came into the hospital and it was as difficult to find a car parking space today as it has been all week which suggests that most outpatient appointments are proceeding as usual...

Published: Dec 20 , 2012
Author: Robin Copland

When is a negotiation not a negotiation? When both parties involved admit that on the one substantive issue involved, there is no movement. Here’s the story. In March this year, a ticket inspector working for ScotRail, the main provider of train services in Scotland (I suppose you might argue that the clue is in the name!) reduced a passenger to tears. This was a first on Britain’s railways; normally it is late-running trains and cancellations that reduce passengers to tears, but on this occasion, sadly for Scott Lewis, the ticket inspector involved, he had got the whole thing completely wrong....

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The Power of Adjournments

Anjana – a sales leader with an IT firm – is busy preparing for negotiations with a large bank on renewing her firm’s contract with them. Given it is a decent sized deal, Anjana has been preparing for these negotiations over the last several days by interlocking with the account delivery teams, getting buy-ins from the senior leadership & CFO on commercials, getting a handle on the likely strategies from the competition etc. It is no surprise, given the rigour of her preparation, that Anjana was feeling confident about her meeting with the Client CIO.

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