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Published: Dec 05 , 2013
Author: Alan Smith

The Royal Bank of Scotland (RBS) has promised to compensate those left "out of pocket" after customers were unable to pay for purchases. RBS, NatWest and Ulster Bank customers making online and card payments were affected between 18:30 and 21:30 GMT this Monday. Bearing in mind that Monday was supposed to be the biggest on-line shopping day of the year (credit cards screaming with pre-Christmas purchases), this was indeed a big cock up. There were stories of students stranded in taxis they could not pay for, drinkers and diners with unpaid bills and mothers unable to buy nappies filling the morning news...

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The Power of Adjournments

Anjana – a sales leader with an IT firm – is busy preparing for negotiations with a large bank on renewing her firm’s contract with them. Given it is a decent sized deal, Anjana has been preparing for these negotiations over the last several days by interlocking with the account delivery teams, getting buy-ins from the senior leadership & CFO on commercials, getting a handle on the likely strategies from the competition etc. It is no surprise, given the rigour of her preparation, that Anjana was feeling confident about her meeting with the Client CIO.

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